Cancellation Policy
Cancel your paid plan any time. There is no lock-in and no cancellation fee.
Paid plans on InstaMessage are monthly subscriptions, billed in advance. You can cancel at any time. There is no minimum contract and no cancellation fee.
1How to cancel
- Yourself, any time: log in, open the Billing page and cancel your subscription. It takes effect straight away.
- By email: write to [email protected] from your account's email address. We process email cancellations within 1 business day.
- We email you a confirmation when your subscription is cancelled.
2When cancellation takes effect
- Cancellation is immediate. Your account moves to the Free plan straight away.
- The automatic monthly payment is stopped, so no further payments are taken.
- Your instances, API tokens and message history are kept, and the Free plan's limits apply. You can upgrade again whenever you like.
3Refunds after cancelling
Cancelling does not refund the unused days of the current month. If you cancel within 7 days of your first payment for a plan, you can still ask for a full refund under our Refund Policy.
4Cancellation by us
We may cancel a subscription or close an account that breaks our Terms of Service, for example by sending spam. If we stop offering the Service, we will give reasonable notice and refund any payment for the period you can no longer use.
Contact
Questions about this policy, or want to make a request? Contact us at:
See also our Refund Policy, Cancellation Policy, Shipping Policy, Terms of Service and Privacy Policy.